Troubleshooting Digi Device Installation

This page contains the solutions to problems you may experience while setting up a Digi device.

The Setup Wizard does not see my Digi devices

The Setup Wizard cannot save settings to the Digi device

I cannot communicate with the logger(s) connected to a Digi device

I don't really know how to look at COM ports in Device Manager

The Setup Wizard does not see my Digi devices

The Windows XP firewall will often block IP addresses that it does not recognize. When installing a Digi device, if the Setup Wizard fails to find a device that is known to be attached to the network, it is possible that the firewall of the local computer is blocking access to this IP address. To test if this is the problem, simply disable the firewall by following these steps:

1. Right-click My Network Places and select Properties
2. Right-click Local Area Connection and select Properties
3. On the Advanced tab, click the Windows firewall button
4. Disable the firewall and click OK

Once the firewall has been disabled, try to run the Setup Wizard again. If it discovers your device then the XP firewall was the problem. Complete the rest of the wizard to finish installing your device. The firewall can be re-enabled after the Digi device has been installed.

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The Setup Wizard cannot save settings to the Digi device

When going through the Digi Setup Wizard, if the you get a message stating that it cannot save the settings to the device even though the device is visible in the discovery portion of setup (and also responds to a ping), then it might be a problem with proxy settings on the your internet connection. This might also prevent you from logging in to the device's web interface.

One way to check if you connect to the Internet through a proxy server:

1. In Internet Explorer, go to Tools>Internet Oprtions
2. Click on the Connections tab
3. Click on the LAN Settings button
4. See if there is a check mark in Proxy Server box

If you are using a Proxy Server, you may have to add exceptions for the IPs that the Digi devices are using. Here's how to do that:

1. Click on the Advanced button in the Proxy Server section of the window opened above
2. Enter the IP addresses of the Digi devices in the Exceptions box
3. Click OK on all of the windows until you get back to the browser

Once this is done, try to log into the Digi's web configuration utility (by entering the IP address into a browser). If you are able to log in (the default username / password is root / dbps), then configuration can be done through this interface. More detailed instructions can be found here or follow the simplified instructions below.

1. Click on the Setup Wizards link
2. Click on the RealPort link
3. Follow the wizard, enabling RealPort and NOT enabling Altpin
4. Click on the Admin link
5. Click on the Reboot link and follow the wizard to reboot

The Digi device is now configured. The RealPort driver has not been installed yet, so do not forget this step. To install the RealPort Driver, perform step 5 on the Digi Setup Page (see instructions for viewLinc 3.3, viewLinc 3.0, or viewLinc 1.x). These steps must be repeated for each Digi device.

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I cannot communicate with the logger(s) connected to a Digi device

If you cannot communicate with loggers attached to a Digi device using Veriteq software, there may be a problem with the way the Digi is configured. Please check the folowing, retesting communication after each step:

• The Digi device is plugged in to your network and powered on
• A logger is attached to the Digi device
• The RealPort driver has been installed
  • There should be a listing for a Multiport Serial Adaptor with the IP address of your device in Device Manager
  • There should be a listing for one or more Digi RealPorts under the Ports (COM & LPT) heading in Device Manager
  • If the driver has not been installed, perform step 5 on the Digi Setup Page (see instructions for viewLinc 1.x or viewLinc 3.0)
• The Veriteq software is configured to communicate with the correct COM port (see the Ports (COM & LPT) section in Device Manager (how?)).
  • In Spectrum or vLog go to Tools>Options and select the correct COM port from the drop-down menu
• Reconfigure the Digi device using the instructions below. For more detailed instructions click here.

1. Entering the IP address of the device into a web browser
2. Enter the username and password at the login screen (the defaults are root and dbps).
3. Once you are logged in, click on the Setup Wizards link
4. Click on the RealPort link
5. Follow the wizard, enabling RealPort and NOT enabling Altpin
6. Click on the Admin link
7. Click on the Reboot link and follow the wizard to reboot

If you still cannot communicate with the logger, it may be due to a problem with the RealPort driver installation. During the installation there is a step that asks you to enter the number of serial ports. This refers to the number of physical ports on the Digi device, not the COM port number that you want to allocate to the device (eg. for a Digi One RealPort you would enter 1, for a Digi PortServer TS4 you would enter 4). If the incorrect number is entered here, it is quite likely that you will not be able to communicate with a logger attached to the device.

To fix this problem, uninstall the drivers by right-clicking the listing for Multiport Serial Adaptor in Device Manager and selecting Uninstall. One the uninstall is complete, reinstall the driver by performing step 5 on the Digi Setup Page (see instructions for viewLinc 1.x or viewLinc 3.0) ensuring that you specify the correct number of ports.

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I don't really know how to look at which COM ports my Digi is using in Device Manager (supplement to prevous step)

There are two easy ways you can check to see which COM ports are associated with which Digi Device. Both include accessing the Device Manager in Windows.

Open Device Manager (From Start, choose Settings, Control Panel, Administrative Tools, Computer Management. Device Manager is on the left hand side).

Once Device Manager is open, click on Ports (COM & LPT) to see which COM ports are connected to which devices. (The Digi Devices should be named Digi xxxxx (where X is the model of the Digi).

The next option (for more detail), is to go to Device Manager (Start, Settings, Control Panel, Administrative Tools, Computer Management, Device Manager is located on the left hand side), and, under Multiport serial adapters, right-click the device in question. Choose Properties, select the Advanced tab, click on the properties button. On the left will be a list of the COM ports used for this device.

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