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Tech Support

Setup Instructions for Digi PortServers


1

Complete Step 1 as outlined in the Quick Start Guide. If you are using a Digi PortServer TS 2, 4, 8, or 16, we recommend that you install the RealPort driver for each port, regardless of whether you plan to use all of the ports. Not installing all of the ports on multi port Digis can occasionally lead to configuration problems later.

2

Perform Step 2 parts A - C in the Quick Start Guide. If you are using a Digi PortServer 2, 4, 8, or 16, be sure to "Select All" ports in the Select Serial Port screen (Step 2 part C).

If, for some reason, the "Install Digi RealPort on this computer" checkbox is not selected as recommended in the Quick Start Guide (Step 2 part C), you need to complete the extra step of installing the Digi RealPort Driver:

To install Digi Real Port Driver (think of this as part D):

  • From the Digi Device Servers screen, click SOFTWARE.

  • Install Real Port Driver.

  • From the Digi Real Port Setup Wizard Welcome screen, click NEXT.

  • Select your device. Click NEXT.

  • From the Digi Real Port Setup Wizard, choose a COM port for the computer to use to talk to the Digi. Use COM 10 or higher to avoid conflicts. Make a note of this COM port.

  • Click NEXT. Click FINISH.

3

Perform Step 3 and on in the Quickstart Guide

For more help, see the Digi Troubleshooting FAQ .


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