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Digi Troubleshooting FAQ

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Setup Instructions for viewLinc 1.30 and 1.40 with Digi Devices


This page is designed to walk you through the process of setting up your viewLinc system. Please complete the steps in the order they are shown.

  1. Download the Quickstart Guide
  2. Download the software for your Digi device

    This software has been approved for the following Digi models:

    • Digi One RealPort
    • Digi One SP
    • Digi PortServer TS 1, 2, 4, 8, or 16

and the following Operating Systems:

  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows Server 2003

If you meet these specifications, please download the software here: Digi Software and Drivers
Otherwise please contact Veriteq Support at 1-866-861-3388

  1. Connect the Digi Device
    Perform Step 1 in the Quickstart Guide


  2. Configure the Digi Device

    Perform Steps 2 and 3 in the Quickstart Guide
    These steps must be repeated for each Digi device you have
    Note: If you do not have a Digi CD, extract the Digi software downloaded above and run the program called "DeviceSetupWizard.exe"

  3. Install the Digi Driver
    Perform Steps 4 and 5 in the Quickstart Guide
    Note: If you do not have a Digi CD, extract the Digi software downloaded above and run the program called "setup.exe" in the Digi Driver folder.

  4. Set RealPort Configuration on Digi Device
    This step has already been completed if you purchased your Digi Device from Veriteq Instruments. If you did not purchase through Veriteq, or if you performed a factory reset on your Digi Device, please download and complete the RealPort Configuration Guide.

  5. Install Veriteq Software
    Perform Steps 7 to 11 in the Quickstart Guide