Service Programs

Veriteq provides services to support our precision monitoring and validation systems. For more information on the following programs, contact your local Veriteq representative.

See our Service & Support Plan brochure for more information.

• Rental Loggers for Short-term Projects
• Training, Validation, and Installation Support
• Cost-saving Support Plans
• Calibration
• Extended Warranty

Rental Program

Renting data loggers often makes sense for those with short-term projects such as mapping or validation. Most customers achieve their goals with the minimum one-month rental period.

We provide attractive rates for your short-term projects. Read more...

Rent & Rent-to-Own

If your need for equipment goes beyond a brief rental period, you may want to consider a rent-to-purchase option. A portion of your rental price can be applied to owning best-in-class data loggers. Contact us for details about your validation equipment needs.

On-site Training, Validation & Installation Support

Our train-the-trainer course ensures your continuous monitoring system installation is flawlessly executed and your staff prepared to use the system. The full review of the system's configuration prepares staff to perform any future changes. While onsite, we can also execute the Veriteq software IQ/OQ protocols as part of our validation services.

Following onsite training, we'll provide remote support via email, phone or Webex according to your support plan details.

Cost Effective Calibration Plans

Well-maintained systems ensure that your equipment is calibrated to meet compliance guidelines. Our accredited calibration lab provides a certificate for A2LA accredited, NIST traceable calibration. This is especially important since the FDA is moving towards guidance in this area. We provide reminders and a method of moving your data loggers into and out of calibration.

Sample Temperature & Humidity Calibration Certificate [pdf].

Veriteq's 3- and 5-year prepaid calibration plans are a cost-effective opportunity to invest in calibration at a significant savings.

• Reminders help you avoid missed calibrations and "out-of-cal" equipment.
  
  
• Fixed price budget offsets future calibration service price increases and the need to seek budget approval each year.
  
  
• Known long-term cost of ownership for up to 5 years.
  
  
• Our calibration lab is accredited to A2LA for ISO/IEC 17025 and ANSI/NCSL Z540-1 standards. (Calibration equipment)
  
  
• Each data logger is returned with A2LA-accredited, NIST traceable certification, showing accuracy before (as found) and after calibration.

On-site Temperature Calibration

Calibrations are typically performed on a yearly basis. While most customers send their data loggers to Vaisala Canada for factory calibration, those with larger systems may find it more practical to have our calibration technicians calibrate your Vaisala Veriteq data loggers in your facility. This has the benefit of minimizing disruption to the system and completing the calibrations quickly. However, because of our accuracy specifications, Vaisala Veriteq humidity loggers are calibrated only at the factory. Please contact us for details about on-site calibration.

Extended Warranty

We will repair or replace all Vaisala Veriteq data loggers requiring service, subject to certain conditions, for a 3-year period beyond the product's original standard two-year warranty.

The extended warranty program applies to data loggers that are less than two years old from the date of initial purchase with special pricing offered if the Plan is purchased within the first 30 days of acquiring the system.

• Extends original two-year warranty by three years
• Saves costs over per-incident repairs
• All inclusive warranty service, parts and labor, by highly trained Veriteq technicians

Why are we the only company to state 1-year accuracy?

All measurement device manufacturers state the accuracy of their equipment when it leaves the factory. However, because sensors drift out of calibration, you won't know for certain how much your sensors have drifted until the next calibration.

At Vaisala we perform comprehensive calibrations that ensure the stability of our sensor accuracy beyond industry standards.

What equipment is used for calibration?

We perform routine relative humidity and temperature calibrations accurately and economically. Calibrations are done in a specially insulated and temperature-controlled RH environmental chamber designed for uniform air circulation and temperature and humidity stability.

We use a Thunder Scientific Model 2500ST-LT "Two Pressure" Humidity Generator with a rated NIST-traceable RH accuracy of ±0.5% RH over a range of 10% to 98% RH. The chamber can be programmed for any RH over this range at temperatures between -10°C to 70°C.

Additionally, we use an independent system (an RH Systems/MBW Calibration Model 373 Dew Point Mirror) to verify results and provide the highest possible level of assurance that calibration results are correct.

Why should I calibrate my data loggers?

Every type of sensor becomes less accurate over time. Component aging, the environment, and handling all have an impact on accuracy. The cost of regular maintenance is minimal when compared to the costs associated with erroneous data, do-over validations, recalls, liability, failed audits, or the impact of out-of-tolerance conditions on products or processes.

For more information, read our Why Recalibrate? [pdf] white paper.